Q: How do I book an airport transfer?

Choose a package under View Plans , or tap Talk to Our Concierge and share your flight details. Once confirmed, you get one command-centre number for the whole journey.

Q: What is the difference between Classic, Luxury and Aerobridge Welcome?

All three are single-use arrival packages for Mumbai (BOM). They differ in vehicle, number of officers and how far into the terminal we meet you. Classic Arrival ( ₹15,000 + 18% GST ): Mercedes E-Class, 1 unarmed PSO, luggage up to 60 kg. Luxury Arrival ( ₹35,000 + 18% GST ): Mercedes GLS with escort car, 2 unarmed PSOs, luggage up to 70 kg. Aerobridge Welcome ( ₹40,000 + 18% GST ): Mercedes V-Class, 1 unarmed PSO, luggage up to 100 kg.

Q: Can I book for a guest, family member or client?

Yes. Share the passenger's name and flight details when booking. The greeting and placard are in their name, and billing stays with you .

Q: Where will I be met?

Classic and Luxury guests are met with a placard at the T2 arrival gate . With Aerobridge Welcome , we meet you at the aerobridge, with a buggy porter and a hands-free escort to your car.

Q: What if my flight is delayed, early or diverted?

Flight monitoring is included in every package. We track your live status and adjust the pickup automatically at no extra charge .

Q: Will the car be ready when I land?

Yes. We stage the vehicle before your flight arrives , so the car is waiting for you, not the other way around.

Q: Who handles my luggage?

A porter assists you to the car. Allowances are 60 kg (Classic) , 70 kg (Luxury) and 100 kg (Aerobridge Welcome) . Tell us at booking if you have extra bags.

Q: Are your officers licensed?

Yes. WENS Force is a PSARA-licensed security company, operating since 2008 (Licence PSA/L/21/MH/2026/3/6271 ).

Q: Will the security presence look conspicuous?

No. Our officers dress appropriately and keep a low profile . Protection should feel calm, not like a scene.

Question 1

How do I book an airport transfer?

Accepted Answer

Choose a package under View Plans, or tap Talk to Our Concierge and share your flight details. Once confirmed, you get one command-centre number for the whole journey.

Question 2

What is the difference between Classic, Luxury and Aerobridge Welcome?

Accepted Answer

All three are single-use arrival packages for Mumbai (BOM). They differ in vehicle, number of officers and how far into the terminal we meet you. Classic Arrival (₹15,000 + 18% GST): Mercedes E-Class, 1 unarmed PSO, luggage up to 60 kg. Luxury Arrival (₹35,000 + 18% GST): Mercedes GLS with escort car, 2 unarmed PSOs, luggage up to 70 kg. Aerobridge Welcome (₹40,000 + 18% GST): Mercedes V-Class, 1 unarmed PSO, luggage up to 100 kg.

Question 3

Can I book for a guest, family member or client?

Accepted Answer

Yes. Share the passenger's name and flight details when booking. The greeting and placard are in their name, and billing stays with you.

Question 4

Which airport and terminal do you cover?

Accepted Answer

Chhatrapati Shivaji Maharaj International Airport, Mumbai (BOM). Classic and Luxury guests are received at the T2 arrival gate.

Question 5

Where will I be met?

Accepted Answer

Classic and Luxury guests are met with a placard at the T2 arrival gate. With Aerobridge Welcome, we meet you at the aerobridge, with a buggy porter and a hands-free escort to your car.

Question 6

What if my flight is delayed, early or diverted?

Accepted Answer

Flight monitoring is included in every package. We track your live status and adjust the pickup automatically at no extra charge.

Question 7

Will the car be ready when I land?

Accepted Answer

Yes. We stage the vehicle before your flight arrives, so the car is waiting for you, not the other way around.

Question 8

Who handles my luggage?

Accepted Answer

A porter assists you to the car. Allowances are 60 kg (Classic), 70 kg (Luxury) and 100 kg (Aerobridge Welcome). Tell us at booking if you have extra bags.

Question 9

Is VIP parking included?

Accepted Answer

Yes, in all three packages.

Question 10

Are your officers licensed?

Accepted Answer

Yes. WENS Force is a PSARA-licensed security company, operating since 2008 (Licence PSA/L/21/MH/2026/3/6271).

Question 11

Will the security presence look conspicuous?

Accepted Answer

No. Our officers dress appropriately and keep a low profile. Protection should feel calm, not like a scene.

Question 12

Do you provide armed officers?

Accepted Answer

Every package includes trained unarmed Personal Security Officers. Armed protection can be arranged on request, subject to the required clearances.

Question 13

Can I request a female officer?

Accepted Answer

Yes. Mention it when booking so we can staff accordingly.

Question 14

What vehicles do you use?

Accepted Answer

Mercedes E-Class, GLS or V-Class by package. If the exact car is unavailable, you get an equivalent such as a BMW 5 Series, Audi or Toyota Vellfire.

Question 15

Are chauffeurs bilingual?

Accepted Answer

Yes. Every transfer comes with a bilingual chauffeur.

Question 16

Are prices inclusive of GST?

Accepted Answer

No. 18% GST is added on top, and the full amount is shown at checkout before you pay.

Question 17

What payment methods do you accept?

Accepted Answer

Cards, UPI and net-banking, plus all major currencies and cards from more than 195 sovereign countries via our international payment gateway at checkout. For corporate bookings or GST invoices, the concierge can raise an invoice directly.

Question 18

What is your cancellation and refund policy?

Accepted Answer

Cancellations and refunds follow our Refund Policy (https://wensforce.com/cancellation-refund-policy/). For any change, message the concierge and we will process it under those terms.

Question 19

Can my family use my package while I am abroad?

Accepted Answer

Yes. Benefits can be extended to immediate family for their Mumbai arrivals. Coordinate through your concierge so the booking links to your account.

Question 20

Do you operate outside Mumbai?

Accepted Answer

Our core airport-transfer operation is Mumbai (BOM). We have coverage in 9 major cities (Mumbai, Delhi, Hyderabad, Bangalore, Pune, Chennai, Ahmedabad, Kolkata and Lucknow) and have onboarded collaborators PAN India. If you need an arrival elsewhere, ask the concierge and we'll tell you what's possible.

Question 21

How do I reach the concierge?

Accepted Answer

Our desk is available 24×7 on WhatsApp and phone at +91 73046 07954, or by email at concierge@wensforce.com.

Pay a Little More
Worry About NothingAddedAerobridge Welcome

Airport Transfer Packages

CLASSIC ARRIVAL

LUXURY ARRIVAL

AEROBRIDGE WELCOME

CLASSIC ARRIVAL

LUXURY ARRIVAL

AEROBRIDGE WELCOME

Find Your Transfer Package in 60 Seconds

How Our Members Travel

Trusted by India's Best

In the Press

Bank & Hospitality Partners

Religious Trust Partnerships

Honest Answers

Find Your Transfer Package in 60 Seconds

Pay a Little MoreWorry About NothingAddedAerobridge Welcome

Airport Transfer Packages

CLASSIC ARRIVAL

LUXURY ARRIVAL

AEROBRIDGE WELCOME

CLASSIC ARRIVAL

LUXURY ARRIVAL

AEROBRIDGE WELCOME

Find Your Transfer Package in 60 Seconds

How Our Members Travel

Trusted by India's Best

In the Press

Bank & Hospitality Partners

Religious Trust Partnerships

Honest Answers

Find Your Transfer Package in 60 Seconds

Pay a Little More
Worry About NothingAddedAerobridge Welcome